Privacy Policy
Effective Date: December 1, 2025
At Leadwire, doing business as Leadwire AI (“Leadwire DBA Leadwire AI,” “Leadwire AI,” “we,” “our,” or “us”), protecting your privacy and maintaining trust is a core priority. This Privacy Policy explains how we collect, use, process, store, and share information when you access or use our website, software platform, AI-powered tools, and communication services (collectively, the “Services”).
By accessing or using our Services, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
A. Information You Provide
We may collect information you voluntarily provide, including:
Account Information: Name, company name, email address, phone number, and login credentials
Billing Information: Billing address and payment details (processed securely by third-party payment processors; we do not store full payment credentials)
Communications: Emails, SMS and MMS messages, call metadata, chat transcripts, or support inquiries processed through the platform
Marketing Preferences & Consents: Communication selections, opt-in records, opt-out requests, and consent timestamps
B. Information Collected Automatically
When you use our Services, we may automatically collect:
Usage Data: Pages viewed, features used, workflow activity, timestamps, and interaction logs
Device & Network Data: IP address, browser type, operating system, and device identifiers
Cookies & Tracking Technologies: Used for authentication, security, analytics, and platform performance
2. How We Use Your Information
We use collected information to:
Provide, operate, and maintain the Services
Enable automation, messaging workflows, and AI-assisted functionality
Process transactions and manage accounts
Communicate with you regarding service updates, onboarding, support, and account notices
Send marketing or promotional messages only where separate, explicit consent has been provided
Improve reliability, performance, and user experience
Detect fraud, prevent abuse, and enforce platform policies
Comply with legal, regulatory, and contractual obligations
3. SMS, Voice & Messaging Consent (A2P / 10DLC / TCPA)
When you submit your phone number through our website or forms, you may consent—based on your explicit selections—to receive communications from Leadwire DBA Leadwire AI, including:
Marketing text messages, where explicitly opted in
Non-marketing / transactional messages, such as service notifications or account-related communications
Automated or AI-assisted messages, where explicitly opted in
Important Disclosures
Consent is not a condition of purchase or use of services
Message frequency may vary based on interaction
Message and data rates may apply
You may opt out at any time by replying STOP
Help is available by replying HELP
Carriers are not liable for delayed or undelivered messages
We maintain consent records, opt-out logs, and audit trails in accordance with carrier and regulatory requirements.
4. AI & Automated Processing Disclosure
Our Services use artificial intelligence, machine learning, and automation technologies to support tasks such as communication handling, workflow execution, analytics, and operational automation.
You retain ownership of your input data
Customer data is not used to train public or third-party AI models
AI outputs are generated based on configurations and rules you control
We do not sell, license, or share customer data for AI training purposes
Certain interactions may be automated without human involvement. You are responsible for configuring, monitoring, and approving AI usage within your account.
5. Sharing of Information (NON-SHARING CLAUSE)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services, such as customer service, cloud hosting, analytics, and message delivery, is permitted.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may also disclose information if required by law or in connection with a merger, acquisition, or asset sale, with notice provided where legally required.
6. Data Retention
We retain personal data only for as long as necessary to:
Provide the Services
Comply with legal and regulatory obligations
Enforce agreements and platform policies
You may request deletion by contacting privacy@leadwireai.com, subject to applicable retention requirements.
7. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal data
Withdraw consent at any time
Opt out of marketing communications
Restrict or object to certain processing activities
California Residents (CCPA / CPRA)
California residents have the right to:
Know what personal data is collected
Request deletion of personal data
Opt out of certain data uses
Not be discriminated against for exercising privacy rights
Requests may be submitted to privacy@leadwireai.com.
8. Security
We employ industry-standard technical and organizational safeguards, including encryption, access controls, monitoring, and secure infrastructure.
No system is completely secure, and we cannot guarantee absolute protection.
9. Third-Party Services
Our Services may integrate with third-party platforms such as CRMs, calendars, or payment processors. These services operate under their own privacy policies, and we are not responsible for their data practices.
10. Children’s Privacy
Our Services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children.
11. International Data Transfers
If you access the Services from outside the United States, you acknowledge that your data may be transferred to and processed in the U.S., where privacy laws may differ.
12. Cookies & Tracking Technologies
We use cookies and similar technologies to operate, secure, and improve our Services. Additional details are available in our Cookie Policy.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date. Continued use of the Services constitutes acceptance.
14. Contact Us
Leadwire DBA Leadwire AI
Email: privacy@leadwireai.com
Terms & Conditions:
https://www.leadwireai.com/terms